The best way to describe how you can recover your stock market losses yourself, and how MACGOLD DIRECT INC can help you in that process, is through the question and answer procedure.
 
Question: How can I do it myself if I know nothing about the financial services industry?
Answer: The short answer is you can’t. The long answer is that we can teach and guide you through the entire process of investment loss recovery and assist you in prosecuting your claim, or if you wish, we can do everything for you. We give you the power to make your financial position better.

 
Question: What if I don’t want to do it myself?
Answer: We can, do everything on your behalf to prosecute your claim right up until the end of the arbitration process.

Question: How much will your services cost me?
Answer: If after our telephone discussion we feel that you may have a meritorious case we will arrange a preliminary consultation . The fee for this preliminary consultation is $75  irrespective of how long it takes. If we then feel that you do have a meritorious claim we will outline to you the loss recovery procedure to be followed. Either you can do it yourself or we can do it for you. After the initial consultation our fee is $185 per hour. We are always available to guide you through the loss recovery process and help and assistance is always available on an ``as and when`` requested basis You can use us as much or as little as you wish. You will never feel abandoned during the whole investment loss recovery process. We are with you all the way.

 
Question: Should I go and see a securities lawyer?
Answer: This option is always open to you, but you must understand that experienced securities lawyers are very expensive. And even if you are successful and do recover some of your losses, you will still have to pay your lawyer their solicitor and client costs which could, depending on how long the case takes, be quite considerable, and could drastically lower the amount of money you receive.

Question: How can I find out whether I have a worthwhile claim?
Answer: Telephone us and we will have a preliminary discussion with you if we feel that your claim is worth pursuing we will line up a meeting with you.

Question: What experience have you had in recovering investment losses?
Answer: MacGold have been in business for 15 years helping investors recover their investment losses and their CEO Robert Goldin has had 40 years experience in the investment industry.

Question: How can your experience in loss recovery claims, benefit me?
Answer: Many ways. One of the most important ways is, because of our 15 years of experience, we know in advance what arguments and defences brokerage houses usually raise. We can therefore pre-empt them, defeat them sometimes even before they are raised! We give you an edge.

Question: What is the `golden advantage``?
Answer: Having MacGold in your corner.

Question: Can you guarantee success in our investment loss recovery claim?
Answer: No, no one can, but if we feel that you don’t have a claim we will tell you upfront and give you our reasons.

Question: Why should I use your services?
Answer:  Our track record speaks for itself. Our charges are well below what securities lawyers charge. We are Canada’s leading investment loss recovery specialists. Read the “About Us” section of this website, for more information of who we are and what we do.

Question: How much would an experienced securities lawyer charge me to take my loss recovery claim to court?
Answer: The final fee could well be in excess of $80,000 to $100,000

Question: Why can’t I do it by myself without any help or guidance?
Answer: Of course you can, but it’s a difficult technical task requiring expert knowledge of the duties and obligations of financial advisors and financial institutions. You also need a working knowledge of the investment recovery process from start to finish. In addition, sometimes financial institutions put obstacles in your way, which complicates the complaint and recovery process. It would appear that the present complaint handling process is flawed, especially in light of recent comments by the head ombudsman of OBSI David Agnew:

“ While we’ve made progress, complaint-handling in financial services has a long way to go”…. “ Instead of a proper response to the client, the firm has fired off a template letter dismissing the complaint, and has done none of the proper groundwork of responding to a client” (OBSI newsletter, 07 April 09)

“ I think we’ve got a lot of work to do on the culture of complaint handling and dispute resolution in financial services”. (Globe and Mail 14 May 09)

 
If anybody should know it’s the head ombudsman! –---  after all OBSI handles hundreds of complaints very year, and in the course of their investigations, they get to read “the firm(s) template letter, dismissing the complaint (without doing) none of the proper ground work ………”